Shipping policy

ORDER PROCESSING

Vathilion products are produced and fulfilled through our fulfilment partners.

Once your order has been confirmed, it will be prepared for dispatch. Processing times may vary depending on the product and order volume.

UNITED KINGDOM SHIPPING

Available shipping methods and their prices will be displayed at checkout before you complete your purchase.

Current estimated UK delivery options may include:

Standard Shipping: 3–5 business days
Express Shipping: 1–2 business days

These delivery periods are estimates and may vary.

INTERNATIONAL SHIPPING

Where international delivery is available, the applicable shipping options, estimated delivery times and charges will be displayed at checkout.

Customers ordering internationally may be responsible for customs duties, import taxes or other charges imposed by their destination country where applicable.

DELIVERY TIMES

Delivery estimates begin after an order has been processed and dispatched.

Occasional delays may occur due to carriers, customs, severe weather, public holidays or other circumstances outside our reasonable control.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your delivery information, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered production or been dispatched.

LOST OR DAMAGED ORDERS

If your order arrives damaged, or you believe it has been lost in transit, please contact us as soon as possible so that we can investigate.

CONTACT

For questions regarding shipping, contact:

Vathilion
Email: vathilion.store@gmail.com